BalancedmotionlabPrivacy Policy
Balancedmotionlab respects your personal information and handles your data transparently. This policy outlines what we collect when you contact us about timber work and how that data is used.
Data controller
Balancedmotionlab, located at 52 Dale Street, Manchester, M1 2HN, United Kingdom, is the data controller for any personal information collected through this website or provided directly over the phone.
Legal framework
We handle personal records in compliance with UK GDPR and the Data Protection Act 2018 and statutory standards in United Kingdom. Applicable statutory law overrides this policy wherever differences exist.
Data collected through forms and by phone
When you submit our request form or call our workshop, we collect your name, your contact telephone number, your postal address for site visits, and the details or photos of the timber that requires repair. We do not collect credit card data, banking credentials, or sensitive personal data.
Purposes and legal basis
We process your personal information strictly for the purpose of communicating with you, generating price estimates, scheduling site visits, and issuing invoices. The legal basis for this data processing is the performance of a contract or taking formal steps at your request prior to entering into a contract with us.
Storage period
Customer contact details and job records are retained for six years following the completion of work to comply with United Kingdom accounting standards and tax reporting obligations. Enquiries that do not result in a confirmed service booking are erased from our operational records after twelve months.
Sharing with staff and subcontractors
Your information is shared only with our employed carpenters and trusted trade subcontractors who need the site address to complete your repair. We do not sell, rent, or distribute your personal details to outside third parties or marketing companies for promotional purposes.
Your rights and how to exercise them
Under UK data protection legislation, you have the right to request access to the personal data we hold about you, the right to have inaccurate information corrected, and the right to request erasure of your details where statutory retention rules allow. To exercise any of these rights, write to our workshop at 52 Dale Street, Manchester, M1 2HN.
Questions about this policy
Contact [email protected] or ring +44 161 243 2893 during Mon-Fri 08:45-17:00. We reply to all inquiries within one working day.
- Merchant
- Balancedmotionlab Ltd.
- Registered address
- 52 Dale Street, Manchester, M1 2HN, United Kingdom
- [email protected]
- Phone
- +44 161 243 2893
- Working hours
- Mon-Fri 08:45-17:00
- Registration
- Company No. 12687890